If you call GoWest Web outside of office hours, or during an important meeting, you will get our voicemail. As part of the business image upgrade for GoWest Web Design and Hosting, I went looking for a solution with features that would allow us to respond more quickly to customer voicemail.
I've always used my mobile voicemail for the business (via a simple call forwarding option w/ my local phone company), which allows me to get forwarded calls and dial in to hear voicemail, but I know there are better options. I tried Vonage for a while, and though I prefer working with my local landline company, I really liked some of the features, especially the option to have an email sent with an audio attachment of the voicemail message. It just makes sense.
On the recommendation of several trusted professionals, I just set up YouMail on my BlackBerry curve and so far I am really impressed.
You can read about YouMail here: http://www.youmail.com/youmail/home.do
I don't have too much interest in the pay-for services like transcription to text, but could see that being useful in the future. For now I am using the Free version of YouMail, which is plenty.
I had one issue with the YouMail client for BlackBerry, where the screen came up blank with no options, just a heading and no inbox. Has something to do w/ being logged out while connected... or something... but, while seeking that solution, I found this blog post about VYMail , and now I think I've got the best setup possible... I used the very nice YouMail interface to set up my account, verify my phone, etc, and installed VYmail on my Blackberry for viewing and managing messages.
The thing that won me over (and sent me racing to my blog admin to write about the wonders of YouMail): when I had a problem during testing, I called YouMail support, got a very friendly, very clear-speaking helpful person, and within 20 seconds, the solution!(Calls forwarded from landline to mobile were being greeted with a login prompt instead of a greeting message - fix was adding the landline number to youmail account, and removing 'automatic login' from that number).
So.. I am totally sold. There are a number of features that I haven't checked out yet but here's my current setup
1) Landline w/ Local phone company ( call me... 435.644.8523 )
2) Forwards to Mobile after 4 rings when in office, instantly when out or on other call.
3) Mobile is set up on YouMail, with a custom greeting - if I don't answer (or I push 'ignore' when I see you on caller ID) you get my YouMail instead of my usual Verizon mailbox message.
4) When you leave me a message, I get an SMS text notification, and within seconds, an Email with the voicemail attached. Even better, the 'VYmail' app on my BB notifies me that I have a new message, and downloads the audio for me. One click - no dialing, no password - and I hear the message, knowing I can replay anytime and will have a backup on my pc when I get back to the office.
Thanks YouMail for a great free app, and vyMail for an excellent add-on tool!